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v1 • Stable

This Timefold Model exposes an API that helps your software to assign customer visits to technicians, and route the technicians to those visits. Our PlanningAI optimizes for increased productivity and reduced travel time.

Best Score Graph
Visualization Map
Visualization By Vehicle

Service quality

Time windows and opening hours

DOCS

Start and complete visits within their time windows. For example to ensure customers are home to open the door.

Skills and affinity

DOCS

Match skill requirements, seniority, and customer affinity to reduce the service duration per task.

Priority and completion risk

Handle priority visits first. Don't risk dropping important visits by scheduling them late in a day.

Dependencies between visits

DOCS

Sequence visits in the right order. Potentially with a delay between them. For example to turn off the electricity grid first.

Multi-vehicle visits

DOCS

Send multiple technicians to arrive at visits together, for compliance, efficiency or safety, but let them travel independently before and afterwards.

Visit requirements, area affinity and tags

DOCS

Require or prefer technicians for particular visits. Geo-fence technicians. Limit a technician's time per visit type.

Resource-limited planning and optional visits

With too few resources for all the work, schedule as much (priority) work as possible.

Movable visits and multi-day schedules

Delay flexible visits until a technician is in the neighborhood.

Employee satisfaction

Shift hours and overtime

DOCS

Honor technicians' working hours. Avoid undesired overtime.

Fairness

DOCS

Distribute work fairly across all technicians.

Lunch breaks and personal appointments

DOCS

Apply breaks for the field service technicians. For example lunch breaks, a dentist appointment, or team meetings.

Cost optimizations

Route optimization

Reduce the travel time and mileage per technician. This increases productivity and reduces CO2 emissions.

Technician costs

DOCS

Avoid unnecessary technician costs: Outsource less work. Use cheaper freelancers. Reduce overtime costs.

Planning processes

Real-time planning

DOCS

Respond to changes in the field and adjust the plan in real-time. Timefold supports adjusting the plan to several unexpected scenarios.

Recommendations

DOCS

Quickly offer customers time windows when techicians could visit their premises to complete work.

Interested in learning more about how this model can help solve your optimization challenges? Talk to an expert.